Cleaning of the boat was not done sufficient. Very dirty, both in- and outside. But the worst thing was the sails. At check out we didn't pull the sails out due to strong winds. After departure we pulled the sails out and noticed that there was a rip in the genua. Also the main sail didn't fully roll out, due to a rip in that also. It got stuck at the upper spreader. Since this was on Saturday (weekend) I didn't report it to the Charter Company. I reported it on Tuesday. When we got back to the base both the boat owner and base manager, Jovana, was very unpleasant. Neither of them were sorry for us but both were very sure that we need to pay for the sails (repairs). That because I reported it too late. In the end I paid for the repairs, even if the damaged was already there when we got the boat. At least we had nice weather, and a nice crew.
The Charter Company responded to this review
08.10.2024
Our point of view is assumed in the response of the client. The damage on the sails were indeed reported on the fourth day of their cruise (Tuesday, while the charter commenced on Saturday). We had informed the charterer that since we could not open the sails in the port (due to the strong winds), they should report any issues as soon as they opened the sails. It is inaccurate that they did not contacted us on Saturday, because it was weekend, since we are available for support any day and time. During check-out, when we asked the charterer why he informed us with delay, they claimed to us that they did not open the mainsail because of strong wind, they only opened the genoa. Obviously, there is a discrepancy regarding their claims in their review below.
Regarding the cleanness of the yacht, the charterer did not report anything during check-in, neither during check-out of the yacht. We take the matter of cleanness seriously and we give a lot of effort to deliver the yacht clean and tidy to our clients. In case there are details that our personnel missed and they are noticed by the check-in team or the charterers, the staff immediately returns to the yacht to finalize cleaning. 2 weeks after the charter, how can we accept comments about the cleaning? Nevertheless, we will communicate the charterer’s comments with our team, as we always wish to improve the state of our yachts and our services.
Regarding the comment that our Team was unpleasant. We cannot accept this either. We maintain our professionalism during check-in and out, offering advice about the yacht and the destinations. During check-out, there is definitely stress to complete the checks within the tight timeline (as there are less than 3 hours available, from return of the yachts to the dusk, for checking the yachts).
We informed the charterer that he had ripped the sails and then he started arguing with us, claiming that this was the condition that yachts were delivered to them. I think it was then that we were assumed to be unpleasant. I must clarify that it is impossible to deliver damaged sails to our charterers, for the following reasons:
Yachts are investigated upon their return to the port. Checking the sails is one of the most important tasks of the check-out. The specific yacht had returned from previous charter exactly a day before the new charter (under discussion) started.
In case we identify a damage on any sail, we must immediately repair it, or it could damage the conditions of the whole new charter. We are sailors, we know that people charter the yachts in order to enjoy sailing, so a damaged sail could ruin the whole next charter. It is impossible to accept it.
Even if we assume that we ignored (e.g. we didn’t see) a damage in one of the sails, how could we have missed to ignore damages in both sails? This is not possible; we run a base of 5 yachts in Lavrion, if we missed o obvious damages, we would never have made it to October. I am afraid that the damages on sails took place during the specific charter, despite the opposite arguments of our client.
I am sorry about the negative feelings after their holidays, but since they caused those damages, they had to pay for their repair.
I remain at your disposal for any further information.
This response is the subjective opinion of the management representative and not of Marenauta.
T
Taylor
Expert Skipper and Smooth Sailing
Sunlife Charter made our experience chartering from Split a fantastic experience. Starting with our Skipper, Vedran, he made our itinerary better at every step of the way. His connections and knowledge were extremely valuable to making our voyage one of a kind. From wine tours on Hvar with Tomislav to military tours of Vis with Tony we had an amazing time. We visited amazing one of a kind restaurants with moorings for eating at the restaurant and special treatment at each. Highly recommended.
We booked an older Bav41 with a genakker. Everything went fine. We spent 2 nights on anchor and although the boat was old it was reliable. We had all kind of whether, winds up to 27knts, rain and sunshine as well. So the whether wasn't that kind to us, but we enjoyed our trip very much. And the boat was good value for our money.
We were very satisfied with the boat and the organisation by Yachtcharter Rhodes. Everything was as promised and what we hoped for (even the weather).
This is te second time that we book via Marenauta and everything is well organized (even transfer from airport to the boat and back) And it is also the second time that we can enter the marina on friday afternoon without queuing at the gas station. This is great :-)
Brod je u dobrom stanju,medjutim oprema i ne bas. Dosta stvari je falilo (kanta na decku, nedovoljno escajga za broj gostiju, prikljucak na crijevu za vodu itd.). Neke stvari su bile pokvarene ili dotrajale (pomocna uzad, sidru je iskakao osigurac, jedan wc se previse osjetio itd.). To nama nije pokvarilo odmor, ali da je bilo, bilo bi perfektno :)
We had a very good vacation.
We were just 2 on board and this size of boat is great for us.
The boat is well taken care of and very comfortable and has airconditioning.
We got very good assistance from the Base Manager, he is a really nice guy.
The boat has an automatic jib so the sail is smaller.
We had some days with sunshine and also days with rain and strong winds around 20 knots and also thunder in the night, but we managed to sail to the islands.
According to my opinion, the autopilot is not adjusted properly and has difficulties with the waves from the back and the strong wind.
Because of the strong winds, all the boats reserved place in the marinas for the night and most of them were already full. The ACI marinas are very expensive, but we managed to find cheaper places who were also good for the night. One night we spend on anchor in a nice bay.
The boat has a big water supply which is comfortable also.
This is the first time we booked through Marenauta and we had a good experience.
