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General conditions

Last updated 16 September 2014

Terms and conditions

Marenauta.com is owned by Marenauta LLC (hereinafter referred to as 'Marenauta.com'), whose registered office is in the State of Delaware, located at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex. The following terms and conditions govern the use of this website along with the relationship with its user. Please familiarize yourself carefully with the below terms and conditions to be able to fully apprehend our contractual relationship.

1. General Terms

Visualizing certain products on its website Marenauta.com does not make an ultimate offer of the latter (boat charters). As all the listed products are subject to availability, prior to concluding an agreement with you we will have to obtain a written confirmation of vessel availability from one of the relevant charter operators. Thus the errors may occur on an extremely rare basis, when for example such parameters as price, product type, service or any other parameter may be visualized or depicted incorrectly or inaccurately. In such case we reserve the right not to sign and cancel (or agree upon in a different way) the contract containing such error. Herewith we confirm that you will not be liable for any inconveniences arising from the above situation. Marenauta.com reserves the right to withdraw or amend the service we provide on our website without notice. This website contains material which is owned by or licensed to us. Reproduction is prohibited other than in accordance with the copyright notice valid all over the world. All rights reserved.

2. Limitation of Liability

When Marenauta.com organizes a boat charter, we operate as an agency. Marenauta.com operates as a sales agent on behalf of the yacht owners (Owners) or the Charter Company (Charter Operators), later third party supplier. Thus operating as an agency, we give our full guarantee of our service's high quality along with the whole booking process before the check-in being correct and punctual.

Marenauta.com will provide information for the accomodation on the boat , for the boat equipment and about possible additional costs, and will assist you during the entire booking procedure to find the boat suited to meet your requirements and your specific needs, at the best possible price. Marenauta.com will also answer to all the information required on your part in preparation of the charter. Marenauta.com will inform the third party supplier with regard to your special requests and will collect your documentation (eg . sailing license, VHF, crew list ... ), performing all the tasks involved, not least the payments to the third party supplier, as required by the partnership agreement concluded between Marenauta.com and the third party supplier.

Marenauta.com, like its operators, is not liable for any loss or damage (whether direct , indirect, consequential or punitive damages ) resulting from:

  • inadequate information (descriptive) provided at the act of booking on behalf of third party supplier, including information about rates, availability and description of the boat and the equipment
  • products and services offered by the third party supplier
  • actions (legal), errors , violations, serious crimes, mismanagement, omissions, negligence, misrepresentation, liability for a wrongful act or any other action/fault attributable (wholly or partly) to the third party supplier including cancellation (partial and total ), delays, change of itinerary, change of the vessel, overbooking, strike, force majeure or other events that are not dependent on their direct control

You are therefore aware that Marenauta.com, since proceeded to regularly pay the third party supplier, will not support in any case any additional cost or refund on your behalf caused by any action / fault attributable (wholly or partly) to third party supplier, including any complaints about the state of use of the vessel and its equipment, and its cleanliness. In the event of any dispute between you and the third party supplier before, during or after the rental , Marenauta.com will work with maximum effort to assist you to get the right reimbursement by third party supplier, protecting your interest.

Marenauta.com, like its operators, is not liable for the state of all the extras that have been ordered on your request at the act of reservation to a third party supplier, as for example the outboard engine, the spinnaker or gennaker.

Marenauta.com, like its operators is not liable for the quality and service provided by the crew on board, such as skipper, sailor, hostess, cook, babysitter or similar whose services have been ordered on your request at the act of reservation to a third party supplier. It also states explicitly that Marenauta.com provides only the service of ordination and therefore Marenauta.com is entirely extraneous to the working relationship that exists with the crew. According to the customs, the skipper's food and of the entire crew is charged to the client. Marenauta.com, like its operators, will not be held responsible or issue a refund in the event of property damage, personal injury, loss or additional expenses incurred due to shares (legal) acts, errors, breaches, (gross) omission, negligence, misrepresentation, or strict liability for a tort, or any other action / fault attributable (wholly or partly) to the skipper.

The contract that regulates the rental and the use of the vessel is between you and the Owner/Charter Operator. The contract will be signed between you and the third party supplier at the time of check-in.

3. Service Use Conditions

3.1 Yacht description request.

In order to make the initial charter enquiry you shall forward to Marenauta.com an e-mail, a web-site request or contact it by means of a telephone. Subsequently one of Marenauta.com operators will make a research on the available yachts and get in touch with you providing the requested information and specifying all the necessary details. All the enquiries will be subject to availability. The price of the yacht charter shall thus include the use of the fully equipped vessel at the time of delivery (check-in/check-out). The insurance of the yacht will be provided by the same insurance company providing insurance services to the Owner/Charter Operator. Usually (but not necessarily) all yachts have Kasko insurance, including insurance against loss or damage towards third parties. The yacht charter price shall not include: fuel, lubrication oil, water, electricity, port taxes and charges, anchorage and mooring fees, customs and local taxes, skipper, cleaning, Owner's/Charter Operator's hired crew remuneration, radiotelephony equipment costs and everything not listed as included. There is also a number of additional charges applicable to your booking, inclusive of mooring costs, security deposits, transit log, end cleaning, which shall be covered at the moment of check-in and which shall be communicated to you as a part of the yacht charter quotation.

3.2 Yacht booking process.

A booking request shall be imparted to Marenauta.com by means of a telephone or e-mail. Making a booking you confirm that you have read, understood and accepted these terms and conditions that will become legally binding as of that moment. The booking shall be considered officially confirmed once you have paid the charter fee as per Clause 3.3. of these terms and conditions. At the moment of the booking you will be asked to provide all the necessary data to proceed with the booking request. This includes your actual particulars (including you e-mail address and telephone number). You shall thus undertake that you and your voyage companions shall have all valid personal identity documents (passports) and regular visas. Having made a payment as a bank transfer you shall forward to Marenauta.com the copy of the transfer order by e-mail or fax. Once the transaction is completed Marenauta.com shall forward to you the payment receipt, yacht delivery instructions, booking voucher (document that you have to carry with you during the rental period) and other necessary information and documents. All the necessary information shall be sent to you by e-mail in due course. We kindly ask you to confirm the receipt of the e-mail and verify the documentation correctness.

3.3 Payment method.

Payment must be made by:

  • Bank transfer: in the description of the payment you must indicate the reservation code assigned. The fee of bank transfer is charged to the customer. Upon payment, you must send a copy of the bank transfer by e-mail or fax.

The payment deadlines are as follows.

The booking is made less than 30 days before the check-in;

  • 100% (if not specified otherwise) of the yacht charter fee by means of a bank transfer to Marenauta.com at the time of the booking request confirmation.

The booking is made more than 30 days before the check-in:

  • 50% (if not specified otherwise) of the yacht charter fee by means of a bank transfer to Marenauta.com at the time of the booking request confirmation;
  • 50% (if not specified otherwise) of the yacht charter fee by means of a bank transfer to Marenauta.com at least 30 days before the check-in date.

Your minimum age to conclude the chartering deal shall be over 18 years and you shall be legally capable of making a transaction.

3.4 Booking Voucher

Once the reservation is made, you will receive your booking voucher as a single document representing the reservation. Within the document will set out all your booking details including the details of the boat, the location of the boat, the charter company, the name and phone number of the base manager assigned by the charter company. The document should be printed and presented to the charter company to be able to check-in.

3.5 Vessel Operating Licence.

You shall be liable to guarantee on board at least one nautically and navigationally skilled relatively certified (boating license or VHF certificate) professional (should the skipper service be not included into the booking). In some countries, additional documentation may be required for the navigation (eg. in Greece it is required a second boat license or alternatively a declaration of sailing experience of a second member of the crew). It's your responsibility to provide for it and to present at check-in all the documents required by the law for sailing in the area. The Owner/Charter Operator reserves the right to appoint the Captain. The Captain shall hold and produce on request an appropriate Captain's License. In case of any dispute the Port Authority shall give its irreversible verdict. In case the Captain is not one of the clients; s/he shall be bound to sign this contract.

3.6 Cancellation policy.

Booking cancellation or change shall be forwarded to Marenauta.com in writing by means of an e-mail, fax or recorded delivery letter. The booking changes stand for the passengers name and quantity change, or the delivery (check-in/check-out) date change. In case the booking changes cannot be made the booking shall be cancelled and you will incur the sanctions as follows (definitely confirmed yacht charter's cancellation fees will be calculated basing on the date of the receipt of the latter):

  • 50% of the yacht charter price, if a booking has been cancelled 30 days prior to the check-in day.
  • 100% of the yacht charter price, if a booking has been cancelled less than 30 days prior to the check-in day.
  • 100% of the yacht charter price inclusive of any additional costs, if a booking has been cancelled after the check-in date.

If you manage to re-charter the vessel for the required period the Owner/Charter Operator shall charge only the relevant re-chartering fee. In case of no show by midnight of the check-in day without a prior notice the Owner/Charter Operator shall consider this booking void. In case of the violation of advance payment deadline stated in these terms and conditions it shall be reimbursed to the Owner/Charter Operator to cover the losses incurred. In case of the violation of advance or deposit payment deadlines, the Owner/Charter Operator shall be legally authorized to send a formal notice to you advising of the contract termination and stating the precise sum due and payable. In this case the Owner/Charter Operator will be authorized to retain all the payments made as compensation for the breach of contract and the losses incurred.

3.7 Advices to make a correct procedure for check-in/check-out

Upon check-in you will sign the contract with the charter company that will regulate the use of the vessel in its entirety. Together with the booking voucher can be requested in advance a copy of that contract. Together with the manager must always be based on detailed inspection of the boat and equipment. Be sure to check this and sign by both parties (you and the shipping company) the inventory list which will be provided by the charter company. We recommend paying special attention to this procedure in order to avoid discussion during the check-out. During the check-out the boat will be re-checked and any damages, not in the inventory list signed, will be deducted from the deposit. In the event of equipment failure or vessel during the voyage as soon as possible you must contact the manager of the base with which to make arrangements for the eventual recovery.

3.8 Arbitrage

In case of dispute, and if you are unable to agree with the charter company is recommended to draw up the complaint in writing and sign it by both parties (You and charter company). Usually the contract entered into with the shipping company will be also referred to the court of arbitration which may be contacted in case you cannot reach agreement on a dispute. If it is not in the contract make sure you ask the charter company references such this organ.

3.9 Best Price Guaranteed

Should you find your charter boat, with the same booking conditions, at a lower rate on the internet after you have booked, we'll match it. Just contact us within 24 hours of booking, with details of the website.

Guarantee Terms and Conditions

  1. Contact us as soon as possible by e-mail info@marenauta.com, not later than 24 hours of booking. Your e-mail should include your contact details and website where the lower rate is available.
  2. The lower online rate must be bookable when Marenauta.com validate your claim. This must take place within 24 hours and the screenshots will not be accepted as proof.
  3. The lower rate of the same boat must be found online on the same Charter company in the same base and in addition, on the same check-in and check-out dates with the same booking conditions.
  4. The lower rate must be in the same currency.
  5. Marenauta.com will only match the difference between our rate and the lower rate if your reservation through Marenauta.com is completed and not subject to cancellation.
  6. If the claim is unsuccessful as it is not in accordance with our lowest rate guarantee terms and conditions, our terms and conditions of booking, including the cancellation policy are still applicable.
  7. The "Lowest rate guarantee" does not apply to boats purchased with discounts "Boatshow" and "Reapeated client" or with any special promotion of the Charter company where the booking is made.
 

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